At INTSHADE LLC, we strive to provide our customers with exceptional products and services. However, we understand that sometimes issues may arise, and we deeply apologize for any inconvenience or dissatisfaction you may have experienced. We value your feedback, and we are committed to rectifying the situation promptly. Please accept our sincerest apologies, and allow us the opportunity to make it right.

Acknowledging Your Concerns: We want to express our genuine regret if you have encountered any problems or concerns with our product. We take your feedback seriously and understand that your experience may not have met your expectations. As a customer-centric company, we aim to deliver high-quality products that bring value to your life. We apologize for any inconvenience caused, and we appreciate your patience and understanding.

Resolving the Issue: Your satisfaction is our utmost priority, and we are fully dedicated to resolving the problem you encountered. To assist us in addressing your concerns promptly, we kindly request that you complete the form below. By providing detailed information, you will enable us to better understand the issue and take appropriate action to rectify it.

Taking Immediate Action: Once we receive your submitted form, our team will prioritize your case and thoroughly investigate the matter. We will assign it to the appropriate department, where our experts will assess the problem and develop an effective solution. We assure you that we will work diligently to rectify the situation and prevent similar issues from occurring in the future.

Commitment to Improvement: We deeply regret any inconvenience caused and want to emphasize our commitment to continuous improvement. Your feedback is invaluable to us, as it allows us to learn from our mistakes and enhance our products and services. Rest assured, we will take the necessary steps to address the underlying issues and make the required improvements to prevent reoccurrence.

Compensation or Replacement: Depending on the nature of the issue, we may offer compensation or a replacement product to express our sincere apology and demonstrate our commitment to your satisfaction. Our aim is not only to resolve the current problem but also to rebuild your trust in our brand.

Conclusion: We sincerely apologize for any inconvenience or frustration caused by the issues you encountered with our product. We value your business and your feedback. By submitting the form provided, you help us in our quest to rectify the situation promptly and improve our products and services for you and our future customers. We appreciate your understanding and look forward to the opportunity to restore your trust in [Company Name].

Once again, we apologize for any inconvenience caused and assure you that we are fully committed to resolving the matter to your satisfaction. Thank you for your continued support and patience.

Submit a request

  • F.e: (on our website / eBay / Amazon / Sales person, shop / Other)
  • Please take a few pictures to illustrate the issue and/or the packaging before you return it. Thank you. jpg, jpeg, png, pdf allowed up to 3MB. up to 5 files
    Drop files here or
    Accepted file types: jpg, jpeg, png, pdf, Max. file size: 4 MB, Max. files: 5.
    • If that is an awning please upload a photocopy of the certificate from your installer. Please note that guarantee is not valid without a professional installation with a certificate.
      Drop files here or
      Accepted file types: jpg, jpeg, png, pdf, Max. file size: 4 MB, Max. files: 5.