Last updated May 27, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Attn: Returns
Unit D, 535 Carswell Ave, Holly Hill,
Daytona Beach , FL 32117
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
     ●     used or not in original packaging

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
+1 (386) 227-2854

Submit a request

  • F.e: (on our website / eBay / Amazon / Sales person, shop / Other)
  • Please take a few pictures to illustrate the issue and/or the packaging before you return it. Thank you. jpg, jpeg, png, pdf allowed up to 3MB. up to 5 files
    Drop files here or
    Accepted file types: jpg, jpeg, png, pdf, Max. file size: 4 MB, Max. files: 5.
    • If that is an awning please upload a photocopy of the certificate from your installer. Please note that guarantee is not valid without a professional installation with a certificate.
      Drop files here or
      Accepted file types: jpg, jpeg, png, pdf, Max. file size: 4 MB, Max. files: 5.