Polyester or Acrylic?
The main difference between the awnings' polyester and acrylic fabrics is that PU coated polyester is more breathableand acrylic is a better insulator. Both fabrics are synthetic, manufactured out of petroleum.
PU Coated Polyester fabric
|Material is 280gsm - 299gsm (thin).
|Easier to clean
|Wrinkles stays longer (if any)
|Limited colour variants
|The colour can fade under strong sunshine in time
|Washable in washing machine
|Material is thicker 320gsm+
|Less waterproof (still water resistant)
|Hard to get wrinkles
|Wide range of colour variants
Colour stays even under a strong sunshine
Which fabric should I choose for my awnings?Depends on the usage. If you are using it for a shop or for an extended period of time in an opened position under frequent sunshine acrylic is recommended as it is more durable which is reflected within the price difference. However if you will use the awning in a garden to sit out occasionally, under the sun or mild rain, Polyester is a better choice.
Are the awnings waterproof ?
They are water resistant, but not fully water-proof. All the awning's fabrics are designed to protect you from the sun. However, our fabrics do have some water resistance against mild rains. More information can be found in the product description.
How to connect the Wind Sun Rain Sensor to the Awnings
Your installer can set it up for you during the awnings installation process. However, If you received the sensor separately, just open the remote controller's back flip and press the P2 button two times quickly (top, left hand corner). Then, make sure your wind sensor is turned ON and press the P2 button once on the sensor. If it was successful, you will see a little WiFi icon blinking on the sensor.
How to check the wind sensor is connected?
During the day, preferably in some sunlight:
1. Slightly open the awning using the remote controller.
2. Spin the wind sensor’s spoons with your hands for at least 12 seconds
The awning should start retracting.
This is how to check the wind sensor part.
Also, you can check the Sun sensor and Rain sensor parts manually.
Does the electric motorised awning has manual crank as well ?
Yes, we do provide you with detachable manual crank for all our electric awnings in case there is a power surge. Please note that If you manually crank the awnings you have to adjust the minimum and maximum projection again with the Allen Key provided. More information on the manual guide on our website.
Is it possible to install the awnings on a holo brick wall ?
Yes, it is possible. However our certified installers can take a free of charge survey on the wall quality and they may able to suggest some extra safety tools for the wall before they install it. Also, If you ordered your awnings with installation service from us and for some reason we are unable to install the awnings, we will return the awnings back to our store and you will receive full refund. No extra charge for return delivery or survey.
What is your delivery and installation lead time?
All our awnings are stored in a US / Florida based warehouse. Actual warehouse location can be found in bottom of this page. Also, you can Pre-Order almost any of our products where planned delivery date is provided upon order. Average delivery takes between 1 - 5 days, depending on the drivers availability and schedules. For your convenience, our aim is to deliver the awning and install on the same day; where a pre-check will be completed before the installation. Regular Installation Process takes 3-5 hours.
What are the dimesions of the bracket for the full cassette awnings?
The main plate size is 15cm X 15cm.
What is the largest Wind Speed where I can still use your awnings
Please always read the description for each type of awnings. These awnings are designed to withstand a fresh breeze (20mph - 25mph/32kph - 40kph), but that assumes a steady and not buffeting irregular wind which can be far more dangerous. Besides, the wind direction is also an important factor, such as, if the wind blow from down to up, it is very dangerous for an awning. Basically in Florida we suggest to use the awnings retracted by 1/3 in 10mph or less windspeed and 1/2 in 5mph or less windspeed. Awnings are generally tested for reliability in Intelroll Global's labs at wind speeds between 20 and 25 mph (32km/h - 40km/h) It does not account for winds that beat on awnings steadily for hours, nor irregular gusts which are sometimes more damaging compared to long yet steady wind speeds. 20 to 25 mph equal to (32-40 km/h). Any more than this, and the awning will become vulnerable to damages, no matter how sturdy the material your awning is made out of. If there are winds stronger than this, then it is recommended that the awnings be rolled up.
Troubleshooting - Electric awning is stopping at the middle
If the motor overheats, but there is no need to worry, there is a self defence mechanism built-in. It will run again in 30 minutes If you unplug the awnings. You can also reset your awnings this way, unplug it and wait 30 minutes. Overheating happens when the awning's minimum retracted point is in negative. You can recognise it If you completely close (retracted) your awnings and the engine "burring" noise doesn't stop immediately. If you still can hear some engine noise once the awnings closed you have to manually adjust the retracting points. If your electric awnings has been manually cranked you have to adjust the minimum and maximum projection points again.
How to adjust the angle of the INT300 and INT400 awning?
Do the Awnings need regular maintenance?
Yes, they need regular adjustment. Time to time you need to check the angle due to high speed wind, especially wing gusts. Our recommendation is at least every 6th months.
Manual Guide and Installation Instructions for our Awnings
Do you offer a discount to active and retired service members?
Yes, we offer Service Discount to Active Duty Members, Military Retirees, Veterans, Reserve / National Guard members and Dependents. For further details and to claim your discount, please contact us.